Frequently Asked Questions

PRANCE metalwork is a leading manufacturer of metal ceiling and facade systems.

Q: Are you a trading company or a manufacturer?

A: We are a factory with more than 26 years, and you are welcome to visit our factory.

Q: How long does it take to receive a quote?

A: If we have all the detailed requirements, we can provide a quote within 24 hours. Others are depend on the difficulty of your project.

Q: What is your lead time for delivery?

A: If the goods are in stock, it's 3-10 days. If there are no stock items, it's 10-35 days, depending on the quantity and difficulty.

Q: Do you provide samples, and are they free or at an additional cost?

A: Yes, we can provide samples for free, but the shipping cost is paid by the customer. For custom samples, there may be a fee. All these cost can be refundable if the mass order is put.

Q: Can you provide project design services?

A: Our experienced designers can understand your requirements well and provide suitable recommendations for your project. Also, technical services will always be provided to solve your project issues.

Q: Can I purchase installation accessories from you?

A: Yes, we provide all installation accessories. If you would like to learn more about the installation of metal ceilings/façades, please contact our professional sales team.

Q: How do you ensure production quality?

A: Ensuring production quality is a key goal in the manufacturing industry. This can be achieved through strict quality control standards, employee training, equipment maintenance, and product testing and inspection.

Q: How to choose the right metal ceiling, wall and facade system project?

A: Choosing the right product should consider design requirements, budget, environmental requirements, and local climate conditions. Also, design elements like color, texture, and panel type need to be considered. We will lead you all the way.

Q: Do you provide installation services?

A: Our technical professionals can provide installation guidance online or provide installation drawings with technical parameters support.

Q: Are metal ceiling/façade colors customizable?

A: Yes, they can be customized. Products are typically customizable in terms of color and texture to meet the specific requirements of customers, making them suitable for various design and décor styles.

Q: What is the lifespan of metal ceiling/façade products?

A: The lifespan of the products depends on factors such as materials, usage environment, and maintenance. Typically, they have long-lasting durability and can last more than 20 years.

Q: What is the price of metal ceiling/façade products?

A: The price of the products depends on multiple factors, including materials, size, design requirements, and project complexity. We will provide a detailed quote to meet your budget and requirements.

Q: Are metal ceiling/façade products environmentally friendly?

A: We prioritize environmental friendliness, so our products are typically recyclable and comply with environmental standards. We are committed to reducing our environmental impact.

Q: How to maintain and clean metal ceiling/façade products?

A: Products typically require regular cleaning to maintain their appearance. Cleaning methods usually involve using mild cleansers and a soft cloth to remove dust and dirt.

Q: What color and texture options do you offer for metal ceiling/façade products?

A: We offer a variety of color and texture options, such as solid colors, brushed finishes, wood grain textures, stone textures, etc., to meet the diverse design needs of customers. Customers can choose based on their preferences and project requirements.